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Mavericks 101 - OS X Support Essentials 10

OS X Mavericks Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on OS X Mavericks. This course is designed to give students a tour of the breadth of OS X Mavericks and the best methods for effectively supporting users of OS X Mavericks systems. The course is a combination of lectures and hands-on exercises that provide real-world experience.


Objectivos

The troubleshooting process and how to use tools and resources.

Features and functionality of OS X Mavericks, including how to find more information.

How to prepare for Apple Certified Support Professional (ACSP) 10.9 certification.

The troubleshooting process and how to become more efficient with available tools and resources.
Features and functionality of OS X Mountain Lion, including how to find additional information.
How to prepare for Apple Certified Support Professional (ACSP) 10.8 certification.

Publico-Alvo

Help desk specialists, technical coordinators, service technicians, and others who support Macusers. 

Technical support personnel in businesses that use Mac computers. 

Technical coordinators or power users who manage networks of computers running OS X  - such as teachers and technology specialists who manage networks or computer labs.

Help desk specialists, technical coordinators, service technicians, and others who support Mac
users

Conteúdos

Part 1: Installation and Configuration

Install OS X Mavericks

Setup and configuration

OS X recovery

OS X software updates

 

Part 2: User Accounts

 User accounts

User home folders

System security

Keychain management

 

Part 3: File Systems

File systems and storage

FileVault 2

Permissions and sharing

File system troubleshooting

 

Part 4: Data Management

Hidden items and shortcuts

System resources

Metadata and Spotlight

File archives

Time Machine

 

Part 5: Applications and Processes

Application installation

Document management

Application management and troubleshooting

 

Part 6: Network Configuration

Network essentials

Advanced network configuration

Network troubleshooting

 

Part 7: Network Services

Network services

Host sharing and personal firewall

 

Part 8: System Management

Peripherals and drivers

Print and scan

System troubleshooting

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Duração & Preço

Turma Individual
Duração 18 Horas 0 Horas
Preço (Pronto Pagamento) 799 € 0 €


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